The purpose of this Privacy Policy (the "Policy") is to formalize our commitment to the privacy of users of the website www.bespokeacademiccounseling.com, domain: bespokeacademiccounseling.com, site name: Bespoke Academic Counseling, (the "Site") operated by Bespoke Academic Counseling , Société à Action Simplifiée (SAS).

The Charter and the Terms and Conditions of the Site form a contractual whole. All capitalized terms not defined in this Policy are defined in the Terms and Conditions which may be viewed here: General Terms of Sale

 As part of the provision of our Site, we process your personal data in compliance with the General Data Protection Regulation 2016/679 of 27 April 2016 ("GDPR") and under the conditions set out below.

Personal data means any information relating to an identified or identifiable natural person. We collect and process personal data in the course of providing our Services or communicating about those Services exclusively, in strict compliance with the GDPR. 

We only collect personal data that is adequate, relevant and limited to what is necessary for the purposes for which it is processed. For example, you will never be asked to provide personal data considered to be "sensitive", such as your racial or ethnic origins or your political, philosophical or religious opinions.

By registering on the Site, you authorise us to process your personal data in accordance with the Charter. If you do not accept the terms of this Charter, please refrain from using the Site and the Services.

1. When do we collect your personal data and what data is collected?

We may collect and store your personal data, in particular when you:

• browse the Site

• Contact us using the contact form or by any other means.

• Request a registration form for our services

• Sign a registration form

We use your personal data to enable the implementation and management of the Site Services and to respond to your specific requests. We also use your personal data to operate and improve our Services, our Site and our approach. This information is used solely by us and allows us to better tailor our Services to your needs. 

If you have chosen to receive emails and messages from us when you register, you will receive e-mail and alphanumeric messages about our services. We will then use the personal data you provided when you registered. You can unsubscribe from these mailings at any time. 

1.1 Browsing the Site

Connection data. Each time you connect to our Site, we collect personal data such as, in particular, your IP address and the MAC address of your computer, the date and time of connection, as well as information on the browser you are using.

Browsing data. We also collect information enabling us to identify how you access the Site, which pages you visit and for how long. In this context, we may use Cookies as specified in paragraph 6 below.

1.2 Contact form

When you send the contact form, in accordance with the General Terms and Conditions, you will be asked to enter a certain amount of personal data, in particular your first and last names, those of your child, your postal address, your email address and your telephone number.

1.3 Payment: 

The Services available are subject to payment.

 To this end, you accept that we may use external service providers who may collect personal data in order to enable the proper functioning of the services for processing payments by credit card or any other means of payment.

You may also be asked to provide the name of your telecoms operator, the model of your mobile phone and a valid mobile phone number in order to be able to provide purchase instructions directly through your mobile phone.

        We keep details of the payments you make. Transaction details are stored either on our systems or by the external service provider. This retention is for internal purposes, including accounting, compliance and legal purposes in accordance with paragraph 5 of this Charter.

 1.4 Contacting us

          We may use your first and last name, e-mail address and telephone number to respond to requests you make to the Bespoke Academic Counseling team, to confirm your information or to introduce you to new services.

 

2.     How do we protect your personal data? 

We have implemented technical and organisational security measures to guarantee the security, integrity and confidentiality of all your personal data, in order to prevent it from being distorted, damaged or accessed by unauthorised third parties. We ensure an appropriate level of security, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of the processing as well as the risks and their likelihood.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that enables us to sell our services to you.

However, it should be noted that as no security measure is infallible, we are not in a position to guarantee absolute security for your personal data. 

3.     When do we share your personal data?

We will never, without your prior consent, share your personal data with third-party companies for marketing and/or commercial purposes.

3.1 Sharing with the authorities

We may disclose your personal data to administrative or judicial authorities where disclosure is necessary for the identification, arrest or prosecution of any individual who may be prejudicial to our rights, any other user or any third party. Finally, we may be legally obliged to disclose your personal data and in this case we cannot oppose this.

4.     How long do we keep your personal data?

We will only retain your personal data for as long as is necessary for the provision of the Services.

Thus, your personal data will only be kept in archival form for the purposes of establishing proof of a right or contract.

In any event, we will keep your personal data for no longer than is necessary for the purposes for which it is processed in accordance with the uses set out in this Charter and in compliance with the laws and regulations.

 

5.     Cookies: how do we use them?

5.1 What is a cookie?

A cookie is a text file that may be stored on a terminal when an online service is consulted using a browser. During its period of validity, a cookie file enables its issuer to recognise the terminal concerned each time this terminal accesses digital content containing cookies from the same issuer.

In any event, cookies placed on your browser terminal with your consent are destroyed 13 months after they are placed on your terminal.

5.2 What are the cookies used for on our Site? 

The cookies we use enable us to:

• compile statistics and volumes of visits to and use of the various components of our Site (sections and content visited, path taken), enabling us to improve the interest and ergonomics of the Site and, where applicable, our services;

• to adapt the presentation of our Site to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to our Site, according to the hardware and software for viewing or reading that your terminal has;

• to store information relating to a form you have filled in on our Site.

On your first visit to the Site, a cookies banner will appear on the home page. A clickable link allows you to find out more about the purpose and operation of cookies and refers you to this Charter. By continuing to browse on another page of the Site or selecting an element of the Site (in particular: image, text, link, etc.), you agree to the deposit of the cookies in question on your computer. 

5.3 How can you control the cookies used?

In accordance with the applicable regulations, you may refuse the use of cookies that are not strictly necessary.

In addition, you can configure your browser software at any time so that cookies are stored on your terminal or, conversely, so that they are rejected (either systematically or depending on the sender). You can also configure your browser software so that you are asked to accept or reject cookies from time to time, before a cookie is stored on your termina

Please note: any settings you make may affect your browsing on the Internet and your conditions of access to certain services requiring the use of cookies. We decline all responsibility for the consequences of the degraded operation of our services resulting from the impossibility of recording or consulting the cookies necessary for their operation and which you have refused or deleted. This would be the case if you attempted to access our content or services that require you to be identified. This would also be the case if we (or our service providers) were unable to recognise, for technical compatibility purposes, the type of browser used by your terminal, its language and display settings or the country from which your terminal appears to be connected to the Internet. 

5.4 How do you configure your browser software? 

To manage cookies and your choices, the configuration of each browser is different. This is described in your browser's help menu, which will tell you how to modify your wishes with regard to cookies. Below you will find information about the main browsers.

Internet Explorer / Edge

• In Internet Explorer, click on the Tools button, then on Internet Options.

• On the General tab, under Browsing History, click on Settings.

• Click on the View Files button.

Firefox

• Go to the browser's Tools tab, then select the Options menu

• In the window that appears, choose Privacy and click on Show cookies

Safari

• Go to Settings via the browser menu (Safari > Preferences)

• Click on Privacy.

Google Chrome                

• Go to Settings via the button on the right of the URL bar or via the browser menu (Chrome > Preferences).

• Select Advanced Settings

• Click on Content Settings and then on Co

For more information on cookies, please consult the CNIL website.

6.     What are your rights?

You are the only person to have communicated the data in our possession via the Site. You have rights to your personal data. In accordance with the regulations on the protection of personal data, in particular articles 15 to 22 of the RGPD, and after proving your identity, you have the right to ask us to access, rectify or delete your personal data.

In addition, within the limits laid down by law, you also have the right to object to the processing, to limit it, to decide on the postmortem fate of your data, to withdraw your consent at any time and the right to portability of the personal data provided.

You can contact our Services to exercise your rights at the following e-mail address Bespokeacademiccounseling@gmail.com or at the following postal address Bespoke Academic Counseling 25 rue Emile Vandamme 59360 Saint - Andre-lez-Lille, enclosing a copy of an identity document with your request.

7.     Can we modify the Policy?

 

We reserve the right to modify the Charter at any time. You are therefore advised to consult it regularly. In the event of changes, we will publish these changes on this page and in such other places as we deem appropriate, depending on the purpose and importance of the changes made.

Your use of the Site after any changes means that you accept those changes. If you do not accept certain substantial changes made to this Charter, you must stop using the Site.

 

8. The French Data Protection Authority ("CNIL") 

We remind you that you can contact the CNIL directly on the CNIL website or by post at the following address: Commission Nationale de l'Informatique et des Libertés (CNIL), 3 Place de Fontenoy - TSA 80715, 75334 PARIS CEDEX 07.